Refunds:
All tickets are non-refundable. for out-of-state inquiries contact us for policies. you will be fully refunded if we cancel for inclement weather or if a cancellation is necessary. see further cancellation policy below. 
​​reservation Cancellations & Changes:
To cancel or modify your reservation, call 281-770-1324 or email [email protected].
you may cancel at any time. contact us if you need to reschedule your tour or cancel for a credit.
Location or Time Changes:
To switch tour locations or times, contact us. Additional fees may apply.
company Cancellations:
Tours may be canceled due to weather or low booking numbers. You’ll be contacted and can reschedule or receive a gift card or refund, depending on the circumstances. 
we reserve the right to cancel the tour for any reason. if we cancel, you will be offered a refund, credit, or reschedule. 
Private Party Info:
Ensure all guests are aware of location changes. We’re not responsible for booking mistakes unless made on our end.
No-Show Policy:
If you miss the tour, it’s a no-call, no-show, and your reservation is canceled. You can reschedule via a gift card, but no refunds are given.
Guide No-Show:
If your guide is absent, call 281-770-1324 for assistance. If a guide is missing, we'll investigate and offer a refund or credit as needed.
Behavior:
We reserve the right to remove disruptive guests from the tour without refund for safety reasons.
Important Disclaimers:

• Flashlights aren’t provided; you may bring one if needed.
• Smoking is prohibited during tours.
• Children must stay close to their guardian for safety.
• Intoxicated guests will be asked to leave without a refund.

Waiver of Liability:
Guests are responsible for their safety during the tour. We are not liable for accidents, injuries, or issues encountered on the tour. You agree to these terms by attending the tour.